Sony Pictures Entertainment: What to do in the face of a crisis linked to cyberterrorism?

On the morning of the 24th of November 2014, Sony PE was the subject of a cyber-attack on an unprecedented scale. The hackers "Guardians of Peace" threatened to reveal confidential and sensitive company information:
"We have obtained all of your internal data including secrets. If you do not obey, we will publish this data. You have until November 24, 23 pm GMT to decide"
The General Management of Sony Pictures Entertainment is facing a major crisis and is forced to manage a crisis considered to be an "unprecedented crime". In very little time this crisis involves the company itself, but also the US Government, various American organizations and North Korea.
Given the complexity of the situation, the multifaceted nature of the crisis, this case demonstrates concretely the importance of developing a prevention mechanism through a business continuity plan, including a IT continuity plan.
This case provides an approach to crisis management in two stages:
1. A diagnosis of the situation with an analysis and synthesis of information on the situation and of the various stakeholders;
2. A proposal to develop a prevention mechanism as part of a business continuity plan (BCP).

- Be able to make a diagnosis of a situation within a considered context.
- Be able to analyze a situation, understand and synthesize.
- To seek information and analyze it.
- To define a strategy to face these new crises.
- To take operational and strategic decisions.

Crisis Management, cyber terrorism, prevention mechanism, business continuity plan (BCP)

- Masters students (1/2) (2nd or 3rd year university studies, or business schools, engineering schools).
- Students of Executive education.

Distribution of motion pictures

- 2 PowerPoint presentations are provided: a presentation of the case and the educational objectives (16 slides) and the restitution of the case (29 slides). Both documents are also available with commentary, they are to be printed and allow the trainer to easily review the slides.
- French version available: KEDGE-OC-005

Année de la problématique : 2014

Livraison : Livraison par lien de téléchargement

Nombre de pages : 19 avec 6 page(s) annexe(s)

Temps d'utilisation : de 4 à 6 heures (2 x 3 hours)