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A Systematic Approach to Experimenting with Gen AI

R2601W
Résumé
Gen AI tools offer unprecedented opportunities, but organizations adopting them often experience an initial dip in productivity before seeing sustained gains. This "productivity J-curve" reflects the growing pains of integrating new systems, reorganizing workflows, and investing in complementary capabilities. To bridge the gap between adoption and measurable impact, some smart companies are taking a disciplined approach: organizational experimentation. By designing targeted experiments and using scientific methods to test, refine, and scale promising solutions, firms such as Siemens, Procter & Gamble, and Google are reducing risk while accelerating learning. The path to gen-AI-driven value is neither quick nor linear, but organizations that invest in experimentation will ultimately navigate uncertainty more successfully and turn potential into real performance gains.
Mots-clés
Technology and analytics;Experimentation;Generative AI;AI and machine learning;Operations strategy
Public
HBR Article
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