Rechercher un cas : 0 résultats

Citroën AMI (B): inventing new company and customer journeys

ESSEC-G-265-2
Résumé
Case A "Internal disruption in the automotive industry" details the genesis of a new vehicle in the automotive industry. The setting where the vehicle was developed is the PSA Group (now part of Stellantis), in France, starting in 2016. While the new vehicle, the Citroën AMI, is not a car, but a quadricycle, it was launched with the particular objective to disrupt and test the limits of processes used in new vehicle development. The case introduces the careers of several of the people and their organizational units involved in this process, as well as the process and challenges itself. Finally, the case develops towards the question of how the protagonists in the case can organize the disruptive project within PSA. Whereas Case A is mostly focused on the processes involved in developing the Citroen AMI as a product, Case B "Inventing new company and customer journeys" is more focused on the downstream processes involved in selling and distributing the vehicle. Carlos Tavares, the then CEO of PSA, insisted that the vehicle be sold exclusively online, for which PSA did not have any capabilities yet. As in case A, this innovation is used to introduce the reader to the normal sales and distribution process in the automotive industry, to then introduce the challenges encountered when innovating these processes. The Citroën AMI team also realized that the targeted customers were unlikely to be coming to dealerships, so they negotiated a deal with an electronics retailer. The case shows how the Citroen AMI became a success beyond expectations, and how Vincent Cobée, Citroen AMI CEO, wonders what can be learned about Citroen AMI that can be of use to future projects.
Objectifs pédagogiques
By the end of discussing the cases, participants should have an
understanding of:
- How the automotive industry works in terms of organizational structure, processes
and capabilities, and how a new vehicle is developed.
- Why the automotive industry is struggling to embrace new technological and
organizational challenges to its core capabilities.
- The initial rationale for industrial organizations to self-disrupt these core capabilities,
including the sustainability challenges faced by the industry.
- How an automotive manufacturer can learn to adjust to potential disruptive
innovation and both external challenges or internal objectives to move towards more
environmentally friendly and socially acceptable forms of mobility
Mots-clés
Innovation strategy, Disruptive innovation, Automotive Industry, Greening
of Industry, Sustainability, Organizational Change, Cultural Change, Organizational Design,
Intrapreneurship
Public
Undergraduate, graduate, and executive audiences
Secteur d'activité
Automotive
2022
Livraison par lien de téléchargement
14 avec 1 page(s) annexe(s)
Oui (16 pages) - à acheter séparément

Adhérents : 5,10 € HT / Non adhérent : 5,50 € HT
Licence à l'unité*
* Usage unique limité à une session. Prix par étudiant formé. Licence à renouveler pour chaque nouvelle session.

Voir aussi ...

ESSEC-G-265-TN
Note pédagogique
Citroën AMI A & B - Teaching Note

Produits pédagogiques liés ...